info@makueni.go.ke +254 792 214 937
makueni.go.ke

Grievance Redress Mechanism

Confidential Submissions Anonymous Option Available

Report a Grievance

All submissions are confidential and assigned to the relevant department

Checking this hides your name, contact, and location from the report. Your grievance will be recorded as submitted by Anonymous. Note: we will not be able to follow up with you directly.

How GRM Works

Your grievance journey

1
Submit

Fill out the form with your grievance details — anonymously if preferred.

2
Review

Your grievance is reviewed and assigned to the relevant department.

3
Response

You will be contacted with an update or resolution (if not anonymous).

Need Help?

For urgent matters or assistance filling this form, contact us directly:

+254 792 214 937
Anonymous Submissions

Tick the Submit Anonymously checkbox to hide your personal details. Your grievance will still be fully processed — we simply won't be able to follow up with you directly.